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Lender negotiation

Servicers are not villains. They are systems.

Loss mitigation departments follow investor guidelines, checklists, and internal clocks. Homeowners lose not because their case is weak, but because the file is incomplete, restarted, or handed to a new representative. Knowing how the system behaves changes the result.

Free, confidential, and no pressure.

What actually happens inside

Why good files stall

Almost every stalled review we see comes down to one of these three things.

Incomplete packages

A missing bank statement page or an unsigned form is enough to pause a review, and the clock often restarts when documents go stale after thirty to ninety days.

No single point of contact

Files move between representatives. If nobody on your side is tracking what was sent and when, the story has to be retold every call.

Unrealistic proposals

A plan that the household budget cannot actually support gets denied, and a denial costs weeks you may not have.

What loss mitigation usually asks for

  • A completed loss mitigation or borrower assistance application
  • Recent pay stubs, or profit and loss figures if you are self employed
  • Two or more months of bank statements, all pages, including blank ones
  • Tax returns and W-2 or 1099 forms
  • A hardship letter that states the cause, whether it is over, and what you are asking for
  • A monthly budget that is honest rather than optimistic

How we work the file

  • Build the package once, completely, before it goes in
  • Keep a dated log of every submission and every call
  • Resubmit documents before they age out of the review window
  • Model the proposal against your real budget so it can survive underwriting
  • Run a parallel plan, because a denial should not leave you with no options

Why Dave's background matters here

Before real estate, Dave was a bankruptcy counselor for the U.S. Department of Justice, reading household budgets and lender paperwork all day. He has also worked directly with lenders. That means the plan you propose is one a servicer can actually approve, and you are told early when it cannot be. More about that background

Questions about dealing with your servicer

Get organized

Bring us the paperwork and the pile gets smaller

Tell us where your file is stuck. We will tell you what is probably missing and what to ask for by name.

We answer fast. Call or text (734) 244-8125 if your situation is time sensitive.

Reality Real Estate Brokerage is a licensed Michigan real estate brokerage. We are not attorneys, accountants, or tax advisors, and nothing on this site is legal, tax, or financial advice. Information here is based on our experience and is intended for general guidance. Please consult the appropriate licensed professional for your situation.

Let's talk about your situation.

A conversation costs nothing and there is no obligation. You will leave it knowing your options and your timeline.

Free, confidential, and no pressure.