Servicers are not villains. They are systems.
Loss mitigation departments follow investor guidelines, checklists, and internal clocks. Homeowners lose not because their case is weak, but because the file is incomplete, restarted, or handed to a new representative. Knowing how the system behaves changes the result.
Free, confidential, and no pressure.
Why good files stall
Almost every stalled review we see comes down to one of these three things.
Incomplete packages
No single point of contact
Unrealistic proposals
What loss mitigation usually asks for
- A completed loss mitigation or borrower assistance application
- Recent pay stubs, or profit and loss figures if you are self employed
- Two or more months of bank statements, all pages, including blank ones
- Tax returns and W-2 or 1099 forms
- A hardship letter that states the cause, whether it is over, and what you are asking for
- A monthly budget that is honest rather than optimistic
How we work the file
- Build the package once, completely, before it goes in
- Keep a dated log of every submission and every call
- Resubmit documents before they age out of the review window
- Model the proposal against your real budget so it can survive underwriting
- Run a parallel plan, because a denial should not leave you with no options
Why Dave's background matters here
Questions about dealing with your servicer
Bring us the paperwork and the pile gets smaller
Tell us where your file is stuck. We will tell you what is probably missing and what to ask for by name.
Reality Real Estate Brokerage is a licensed Michigan real estate brokerage. We are not attorneys, accountants, or tax advisors, and nothing on this site is legal, tax, or financial advice. Information here is based on our experience and is intended for general guidance. Please consult the appropriate licensed professional for your situation.
Let's talk about your situation.
A conversation costs nothing and there is no obligation. You will leave it knowing your options and your timeline.
Free, confidential, and no pressure.

